Patient Policies - Parkview Orthopaedic Group - Chicago, IL

Comprehensive state-of-the-art orthopaedics in Chicago's southwest suburbs since 1968

Patient Policies

Copays & Patient Balances

Applicable copays, as well as any past due patient balances, must be paid prior to seeing your provider. If you are unable to make these payments, unfortunately your appointment may be rescheduled. You may pay your patient balance online before your visit– either on our website (via PayPal) or through your patient portal.

Insurance/Billing

We will ask at every visit to verify your insurance information, so please make sure to bring your insurance card to each visit. We apologize for any inconvenience this may cause, but it is critical to ensuring that your claims are billed properly and the balance is not adjusted to your responsibility.

Referrals

All patients with HMO insurance are responsible for getting the appropriate referrals/authorizations from their primary care physicians. We must have the referral in-hand at the time of your appointment, or it will be rescheduled.

Pre-Surgical Deductibles

Any insurance deductibles unmet at the time a surgery is scheduled will be required to be paid prior to surgery. Arrangements can be made with a Financial Counselor to set-up payment(s) of your deductible.

Cancellations

Parkview Orthopaedic Group requires 24-hour advance notification for the cancellation of a scheduled appointment for a physician, physical therapy, x-ray or MRI. This allows us to accommodate other patients seeking appointments. Patients who cancel their appointments without 24-hour notice, or those who fail to show for their scheduled appointments, will be subject to a fee of $50.00.

Narcotics Policy

Federal regulations require all narcotic prescriptions to be printed out and physically signed by your physician. Phoned or faxed narcotic prescriptions will not be accepted at any pharmacies, which means that patients must pick up the written prescriptions during regular office hours. When picking up your script, you will be asked to present a photo ID. If someone other than the patient is picking up the prescription, you must inform our staff in advance, and the designated person will be asked to present his/her photo ID upon pickup.